Congratulations! You are one short step away from enjoying scale free pipes and appliances the environmentally friendly way.

You are protected by our ONE YEAR MONEY BACK GUARANTEE and a TEN YEAR MANUFACTURER'S LIMITED WARRANTY.

MONEY BACK GUARANTEE: The Scalewatcher system will prevent or highly reduce accumulation of scale in your pipes, faucets, showerheads water heaters and all other water appliances. If you are not satisfied with the results, call or email our company within 12 months from delivery, to obtain a Return Authorization Number (RAN), return the unit undamaged shipping prepaid and you will receive a full refund of your purchase price within 30 days of receipt of the unit. (*)

Note: Scalewatcher will also remove existing scale, during the first 30 to 90 days you can expect old scale to flake off and come out through your faucets, make sure you keep the screens clean! After this cleansing period the full benefits of ScaleWatcher will be noticed.

WE RESPECT YOUR PRIVACY: Your name, number or address will not be used, sold or given away for any purpose other than fulfilling the current order. This is our promise and our guarantee.

(*) This guarantee applies to the 3 star and 5 star residential models only. The purpose of this guarantee is to ensure customer satisfaction from your Scalewatcher following a reasonable period from installation. You must have tried the Scalewatcher during at least three to six months of continuous operation. If you believe the unit is not operating correctly you must contact your supplier before disconnecting the system. Your supplier may be able to advice on an alternative method of installation or by supplying a free upgrade to a more powerful system. Should he be unable to assist in resolving the problem by system modification or upgrade, then you will be offered a refund of the unit price on return of the unit in good condition.

Failure to follow the procedure outlined in our warranty may result in the assessment of a 15% re stocking fee.

Manufacturer's guarantee

The manufacturer's guarantee operates for TEN YEARS following the date of purchase and covers parts and labor. In the unlikely event of Scalewatcher becoming unserviceable, i.e. the green light fails to illuminate, send the unit back for repair or replacement, quoting date of purchase and serial number. This guarantee does not extend to any other electrical or water appliance or device that may be in use by the user of Scalewatcher and we accept no liability for the malfunction of any device other than Scalewatcher, which has, either directly or indirectly been sold to the user. Scalewatcher does not affect the potability or the natural mineral content of the water, as there is nothing in contact with the water. Therefore, we accept no responsibility for water quality.